Returns + Exchanges

At Moonveil, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Eligibility for Returns & Exchanges

• Items must be returned within 20 days of delivery.

• Products must be unused, unworn, and in original packaging with tags attached.

• Certain items such as sale items, undergarments, or customized pieces are non-returnable.

Process

1. Contact our support team at [your email/phone] to request a return authorization.

2. Pack the item securely and send it to the return address provided.

3. Once inspected, refunds will be issued to your original payment method.

Exchanges
We offer exchanges for size or color, subject to product availability.